Features:

• Automate incident notifications for Events such as Late to Close, system alarms, Ac Fails or any other event.

• Operators can send manual text messages to Users as part of an activation procedures.

• Operators can send manual text messages to Users firectly from a Users or Sites details.

• Messages held by service provider until delivered and Patriot receives the acknowledgement.

Features with additional Modules:

• Pre-configure a range of Text messages formats, details and content. * Advanced Messaging Module

• Configure messages to require acknowledgement. If acknowledgement is not received, the message can be escalated to further recipients or to an operator. * Advanced Messaging Module

• Receive Text messages and configure Patriot to use received text messages to acknowledge alarms. * Advanced Messaging Module

• Cancel sending a Text Message if an opening signal is received within predefined period. * Advanced Messaging Module

• Uses the Internet - No GSM Modem required.

• Can send large amounts of Text Messages much faster than a GSM Modem.

• Automate incident notifications for Events such as Late to Close, system alarms, Ac Fails or any other event.

• Operators can send manual text messages to Users as part of an activation procedures.

• Operators can send manual text messages to Users firectly from a Users or Sites details.

Features with additional Modules:

• Pre-configure a range of Text messages formats, details and content. * Advanced Messaging Module

• Cancel sending a Text Message if an opening signal is received within predefined period. * Advanced Messaging Module

• Automated notifications can instantly be sent to Users email account and viewed on email enabled mobile phones or other devices.

• Send automatic or manual work orders or servicing requirements of clients to technical support teams.

• Email reports to Users or Bureaus in PDF, Word or Excel format.

• Automated reports can be emailed to individuals or groups of recipients.

• Send Billing breakdown reports to Bureaus or Site Managers that use Single Line Billing.

Features with additional Modules:

• Receive email notifications from clients and devices. * Email Alarm Receiver Module

Features:

• Send notifications to Plink App Users and allow them to Acknowledge and cancel the alarm or fall the event back to the operator at the Station.

• Users can send notes back tot he station operator regarding the alarm event notifciation.

• Users can extend Late to close alarms through the Plink Smart Phone app.

• Allow User/s to Be First Response and acknowledge or Fallback the Alarm via Email, Text Message or Plink smart Phone APP.

• Users can view and edit their details and site details on their phone web browser, Plink app or any web capable device.

• Allow users can extend Late to close alarms by sending a reply text message or email in correct format to a Late to Close message notification.

• Text Messages and emails will, if not in a Patriot recognized format, appear as notifications to operators with the full message.

Features:

• Dispatch Jobs to your Guard Patrols through the Patriot Response Screen and allow the Guards to accept or fallback the job, provide an ETA, On site and Left Site Status updates & notes. All details are transferred between the operator and the Guard Patrol instantly through the Plink App.

• Information is transferred correctly, no misunderstandings and no miscommunicated information.

• Site Patrol Checks: Patriot logs each Door and Site QR or NFC tag scanned for auditing, reports and for site managers.

• Welfare Checks keep Patrols and static Guards safe with regular prompts to confirm they are okay during their scheduled shifts. The Welfare checks can also be used for Lone Worker Welfare Checks Only Users with the free Plink App.

• Dispatch can be configured at the client level or by the city. Clients can have preferred guards and guards can be ranked in order of preference by city and client as well.

• Allow control rooms to operate as unmanned stations with Automatic dispatch features. Alarms and Patrol job requests are automatically sent from Patriot to one or more Plink Patrol Response Units based on your stations event configuration. ( Dispatch Module required for some features ). Patrols receive the requests instantly and can acknowledge, update and complete the Patrol Job through the APP.

Features:

• Dispatch Patrols through PLINK, Patriot to Patriot dispatch or third party dispatch systems. Use Mapping Features, Patrol Groups, Postcodes and rankings to manage Patrols. Includes features for Dispatch Billing, Dispatch Reports and Dispatch management windows

• Improve the speed of getting your patrols to site with instant communication of job details to patrols.

• Provide accurate information instantly to Patrols. No miscommunication or having to radio or calls patrols multiple times.

• Quickly identify the closest Patrol with the Dispatch Map and Patrol Availablity features.

• Receive onsite and offsite times, notes and photos instantly from the patrol which are logged into the database for operator or client review.

Features:

• Improve the speed of getting your patrols to site with instant communication of job details to patrols via email.

• Provide accurate information instantly to Patrols. No miscommunication or having to radio or calls patrols multiple times.

• Receive onsite times, offsite times & notes instantly from the patrol through the web interface which are logged into the database for operator or client review.

• Allow control rooms to operate as unmanned stations with Automatic dispatch features. Alarms and Patrol job requests are automatically sent by email to one or more Patrol Units based on your stations event configuration. ( Dispatch Module required for some features ). Patrols receive the requests and can acknowledge, update and complete the Patrol Job through the Web interface.

• Relevnant cameras video events and live feed are displayed instantly (or with one click on a single monitor) for the operator

• A standard UI and set of controls makes utilizing camera systems easy for operators.

• Client privacy is protected by optionally restricting camera access to activation situations only.

• Cameras Linked to Zones allow you to customize which cameras are relevant for which zones and areas of the site. Link multiple cameras to one area and have one camera linked to multiple zones.

• Receive live feed through RTSP & ONVIF compatible cameras.

• Receive alarm events from compatible camera systems such as Hikvision, Hanwha, Mobotix, Dahua, Tiandy, Avigilon + many more

• Integration with IMMIX, Surgard alarm receivers and other video and image verification systems

• The Patriot CatchIT system allows you to ignore motion detection and camera events that are likely false alarms but will show all relevant camera events to an operator on a qualified alarm from a camera system or traditional alarm panel.

• Enhanced functionality such as Video Verification and two way audio available for selected brands including Hikvision, Risco, Dahua, Mobotix, Rialto, UDP, Bosch, Samsung, Videofied + More

Patriot can be configured to record the contents of the camera monitor window each time an operator responds to a camera enabled activation. After the activation is completed, the video recording can be reviewed from the client activation history tab or the completed activations maintenance menu item.

Features:

• Saves operator camera action recordings to .avi video (H.264 codec) files.

• Review recorded videos from the Client History

• Recordings show exactly what an operator saw in the camera viewport(s) during the course of an activation response, and what camera actions were taken.

• Configure the quality of the recordings, the duration the files are kept in the main recording file and when they are moved into the archive.

• Compatible with the RTSP Camera Module and cameras, ONVIF, Hikvision, Dahua, Mobotix, Samsung + more

Virtual Guard Tours are a value added service that you can offer your clients to conduct remote tours of sites utilizing the sites camera system.

Features:

• Virtual Guard Tours are a value added service you can offer and sell to your end clients.

• Use Guard Tour Reminders to set up Virtual Guard Tours that will generate activations for Operators to pick up.

• Select which cameras are viewed in the tour, the duration for each camera and notes on what needs to be viewed or recorded.

• Operators are locked into viewing the Virtual Guard Tour but can pause and resume the Tour if a high priority alarm is received.

• Compatible with the RTSP Camera Module and cameras,ONVIF, Hikvision, Dahua, Mobotix, Samsung + more

• Maps are accessed with one mouse click from the Patriot alarm response window.

• GPS Tracking monitoring of Lone Workers, Guard Positions and high risk personnel.

• Maps are interactive and can be moved around by the operator and Satalite and Street View can be used to improve response time.

• Activation Mapping will show mutiple activation and guard locations displayed onto one map.

• Real-time 24/7 customer & Bureau access to alarm monitoring information.

• Uses a standard web browser such as Chrome or Firefox.

• Clients can access their site details, logs (history), activation reports, user list, activation response plans, zone listing, open/close schedules and track and document after hours entries and departures.

• Use Security Groups for complete control over what each User or Bureau may access.

• ICA traffic is encrypted ensuring data security.

• Multi language Support.

• Technicians can put Sites, Areas or zones on test mode and take them off from their mobile phone, no need to ring an operator.

• Direct integration with Xero, MYOB and Microsoft Dynamics.

• Integration into CSV Accounting packages such as Sage

• Reduced manual data entry by automating one off charges such as alarm attendances work orders.

• Automated and reconciled accounting data transfers.

• Relevant details provided on invoices.

• Consolidated site invoicing (multiple sites on one invoice).

• Temporary alarm billing and Work Order billing.

• Excel Reconciliation reports.

• Tight integration to accounting applications.

With a Patriot IP Receiver module no receiver is required. IP signals from Panels and devices can be sent via over the internet and GPRS directly to the Patriot Server.

Features:

• Notification on panel communication / polling failure.

• View status of all panels at any time.

• No PSTN receivers required.

• Reduce costs including eliminating panel call costs.

• Multipath IP, Emizon, SIA DC09, Arrowhead, ICT, CSV, Webwayone + more modules available.

Combines the flexibility of Patriot monitoring software with the features of the Telephony, SMS Messaging and Mapping modules for Lone Workers. As well as logging the calls, Patriot can be configured to record them and to associate them with events in the signal logs. Messages can be quickly accessed and replayed at any time. Operators require only minimum training to enable them to quickly and efficiently respond to lone worker emergencies. Patriot Lone Worker software helps ensure your employees health and safety.

Autodial

A simple click of phone numbers from within Patriot response screens and User lists will autodial clients, response teams and users. Autodial works with TAPI, Asterisk, AVAYA, BRIA, Broadsoft ( Cisco ) and Click to DIAL.

Call Popping

When an inbound call is received, the call information will display in the bottom left of the Patriot Client window and pop up the client details automatically. Improve customer service and request handling time by eliminating the need to ask the caller for account information. Call Popping works with Autodial works with TAPI, Asterisk and Broadsoft ( Cisco ).

• Generate alarms from emails.

• Emails can acknowledge events.

• Patriot will monitor a standard POP3 email address.

• Utilize devices that can send customized emails.

• Compatible with certain Navman devices.

Patriot's powerful Paging modules automate dispatch and alarm response. Many universities, public authorities, tourist resorts and industrial complexes have in-house security departments but it is not cost effective to have personnel covering 24/7 alarm monitoring shifts.

Patriot in conjunction with messaging enables security personnel to leave the monitoring station to attend to an alarm while signals continue to be automatically processed and despatched to pagers.

Messages can be sent to a security patrol in a matter of seconds. This reduces operator delay and ensures that response staff receive the signal and description first hand, reducing potential confusion.

• The module is compatible with most paging systems whether in-house or via telecommunications providers & supports the PET Protocol.

• Notifications can be sent to any number of recipients and are usually received on standard pocket pagers.

• Pre-configure a range of messages formats. * Advanced Messaging Module

Dealers / Bureaus can log into the ICA web portal and update their clients, add clients, update client information, view activation history and generte reports.

Engineers and Technicians can view signal history, turn test mode on and off while performing maintenance and create, update and complete work orders.

Features:

• Dealers / Bureaus can view and maintain customer details remotely without having to involve your busy operators

• Make the maintenance process more efficient for the Dealer / Bureau and the station

• Reduce operational costs for the monitoring station

• ARC or CMS management always retain full control over the dealer / bureau access and security rights

• 24/7 Real-time access for Dealers / Bureaus, Engineers and Installers.

• All data stored in a central location - no duplication

• Bureaus / Dealers can brand the ICA Web portal with their logins

This module allows clients who aren't actively monitored to be stored in the Patriot database, but not to use up a full monitored client in the license. The number of monitored and non-monitored clients is calculated separately, and the totals are displayed in the Help window.

Non Monitored Accounts are used for...

• Sites that are under renovation and need the monitoring temporaraliy stopped.

• In the intermin when a residental home is sold and the new owners are moving in and no monitoring contract has been completed.

• Temporary monitored sites such as holiday homes and mobile sites.

Patriot SDK comes in three flavours which can be used in various ways to interact with third party software, devices and hardware. This allows stations to integrate with Lone Worker devices, create phone apps for their clients to view and update details, connect to DVR and camera systems or receive signals direct from alarm panels.

Features:

• The JSON API is a SWAGGER self documenting API that allows signals to be sent and receive by Patriot stations, requests for client data to be made to the Patriot database and other POST and GET requests to be made.

• The Task SDK will enable third party software developers to integrate their own receivers and other signal receiving devices into Patriot via a task and signals will be logged to the Patriot database.

• The task is able to insert clients into the database, type checking and data validation are performed on insert.

• An assignable task can be created. The task can be assigned to various response plans, as per the standard Patriot email or SMS task. When a signal triggers this response plan the task will be notified and can respond accordingly, like send the event onto another piece of software in whatever customised format is required.

• The task can also respond to operator initiated events during an activation. A button can be displayed on the Activation window, and when pressed, the task can perform whatever function is required.

• The Camera Integration Plugin enables 3rd party software developers to plug in a camera interface. When a camera is to be viewed from Patriot, a request will be made through the Patriot camera interface. The 3rd party integration can then display any content required in the integrated camera window, or interface with any other external application.

The Patriot Telephony Module automates many of the repetitive and time consuming tasks required of monitoring station operators by allowing customers to interact with Patriot using their phone's keypad. With interactive option menus and pin security this autmoates time consuming Operator tasks and CMS functions such as late to close management, guard health checks and site status queries.

They can be fully interactive with option menus, PINs and user responses all being used to provide customer service with minimal operator involvement. The Telephony module is a key component of Patriot's Lone Worker application. Used in conjunction with the Text Messaging module, Telephony provides failsafe incident reporting for lone workers.

Features:

• Both inward and outward telephony tasks can be automated.

• Multiple line options (Multiple Telephony interface cards can be used where more than four lines are required.)

• Multi Language.

• Locally created audio files intergrate easily so clients encounter familiar accents and language.

• Key component of Patriot's Lone Worker application and can be used in conjunction with the Text Messaging module creating failsafe incident reporting for lone workers.

• Can be used in conjunction with the Text Messaging Module to provide personnel tracking facilities.

Broadsoft ( Cisco ) phone integration allows Broadsoft compatiblecloud service systems to be used from within the Patriot interface.

Features:

• Allow the operator to make calls from Patriot

• Automatically load client accounts when receiving incoming calls with the Call Popping feature

• Supports hardphone and softphone systems

TAPI phone integration allows TAPI compatible phone systems to be used from within the Patriot interface.

Features:

• Allow the operator to make calls from Patriot

• Automatically load client accounts when receiving incoming calls with the Call Popping feature

• Supports hardphone and softphone systems

Bria phone integration allows Bria softphone systems to be used from within the Patriot interface.

Features:

• Utilise a workstations connected headphone set to allow the operator to make calls from Patriot

• Automatically load client accounts when receiving incoming calls with the Call Popping feature

• No hardphone required - operators can use headsets connected directly to the Patriot workstation

• From initial sales leads, right through to financial performance, the Patriot ERP system will keep your Security business running smoothly and efficiently.
• Patriot ERP integrates your Patriot monitoring and accounting systems. Includes CRM, Inventory, Accounts Payable, Invoicing, Accounts Receivable, General Ledger and Financial Statements.
• Never lose track of jobs or payments with Patriot’s integrated suite of products designed to streamline all of your company’s processes.

Using local PSTN calls this module allows receivers to communicate with Patriot via the internet.

This allows stations customer base to be extended into other cities and areas - expanding your source of monitoring prospects.

Features:

• No customer alarm panel replacements or upgrades are required.

• Network integrity constantly monitored with an optional failover PSTN signalling option available.

• Intelligent communication control is designed to cope with slow or intermittent internet connections.

• Compatible with most popular PSTN alarm receivers.

Requirements: Broadband Internet at CMS and remote receiver location PSTN line at receiver location and modem at CMS

Patriot Workstations can be deployed off site via WAN, Internet and VPN. Remote workstations use Microsoft Terminal Services and no additional licensing is required. Allows Monitoring Stations with clients in multiple cities where local operators and response are required to be intergrated and when applied with Patriot Enterprise this enables activations to be filtered by location directly to local operators.

Patriot will activate or deactiviate SIMS card on the JASPER service when an account is commissioned and decommissioned in the Patriot UI.

Response from the JASPER service can be received in Patriot for fault diagnostics.

The Advanced Text Messaging Module will enable you to provide a more responsive service to your customers and maximize your monitoring station's profitability.

• Receive acknowledgement of messages.

• Alarm Escalation.

• Cancel Sending Activation Message, if an opening signal is received within predefined period (Paging, GSM, CDMA or Email).

• Individually Acknowledge SMS Text Message (GSM).

• Text messages can be targeted at response personnel according to their shift patterns. This is particularly useful in elderly care facilities where staff shift patterns require targeted messaging.

• The module is added to existing Patriot installations quickly and easily by remote license update. No reinstallation or database upgrade is required.

The Equipment Tab module allows stations to add in additional information about the devices and equipment at the site. The Equipment Tab list details are also able to be viewed through the Web Portal ( ICA ) interface.