Phone and Auto Dial Systems

  • Broadsoft ( CISCO ), TAPI, BRIA, ASTERISK, AVAYA + More


    Autodial, Call Popping and advanced phone system features are avialable with Patriot phone integration systems which include Broadsoft ( CISCO ), TAPI, BRIA, ASTERISK, AVAYA + More

  • Call Popping


    When a client rings in the Call popping feature will automatically load up the client window. No need to search for the client.

  • Advanced Features


    Listen in to Lone Worker devices, allow call recording and replaying or recorded messages with advanced Call system integrations and features.



  • Increase operator performance by automating dialing and client searching with Autodial and Callpopping
  • Provide enhanced protection for lone workers by being able to listen in to lone worker devices
  • Automate phone system and record phone calls with Asterisk PBX advanced features
  • Improve customer service and request handling time by eliminating the need to ask the caller for account information

Phone System Features

Phone Systems

Autodial

Call Popping

Listen In Functions
Broadsoft ( Cisco )
YES
YES
NO
TAPI
YES
YES
NO
ASTERISK
YES
YES
YES
BRIA SIP Client
YES
YES
NO
AVAYA
YES
NO
NO
CLICK TO DIAL*
YES
NO
NO



*CLICK TO DIAL works on outbound calls only

Asterisk


Asterisk integration allows autodial, Call popping, listen In for lone worker devices and advanced PBX features




  • Compatible with a wide variety of phone services and systems.
  • Autodial Users and Sites from the Response Screen or the Client and User details screens.
  • Call Popping will automatically open an account or give the operator a list of accounts that have the inbound phone number associated with them.
  • Multiple line options (Multiple Telephony interface cards can be used where more than four lines are required.)
  • Multi Language
  • Locally created audio files intergrate easily so clients encounter familiar accents and language.
  • Key component of Patriot's Lone Worker application and can be used in conjunction with the Text Messaging module creating failsafe incident reporting for lone workers.


  • Requirements: Asterisk based PBX / Telephony hosting PC

    • Bria


    Bria phone integration allows Bria phone systems to be used from within the Patriot interface.



    The setup is very simple and Bria can utilise a workstations connected headphone set to allow the operator to make calls from Patriot UI. As well as Autodial functions from the Patriot UI the Bria Module will allow Call Popping. Call Popping will automatically find the account associated with the number that has rung into the Monitoring Station. No need for the operator to ask the caller for their account or user information which will improve customer service and operator performance.


    • Compatible with a wide variety of phone services and SIP based call systems.
    • Softphone system means no physical phone required. Headset connects directly to the workstation computer.
    • Autodial: Users and Sites from the Response Screen or the Client and User details screens.
    • Call Popping will automatically open an account or give the operator a list of accounts that have the inbound phone number associated with them.

    Call Popping


    When an inbound call is received, the call information will display in the bottom left of the Patriot Client window. This will show the call status and the incoming Caller ID. Call Popping allows the operator to end a phone call or search clients with users containing the inbound Caller ID information using the clients search window.


    Call popping




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    Patriot Systems develops and markets industry leading Security Alarm Monitoring Automation software. The company was established in 1997, although development of the software began four years prior. Today, Patriot is recognised as a world leader in Alarm Monitoring Software.

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