Send First Response notifications to User phones and allow them to take charge and respond to their alarm events
Arm / Disarm and output controls allow Users to control their panels, lights and doors from anywhere in the world
Provide new Value Added Services to your end Users and save money by automating low priority events
Patriot Monitoring Stations can send automatic alarm notifications directly to a Users phone. The alarm appears as a notification on their phone and shows the details of the event. Depending on the type of alarm and the configuration at the Patriot Monitoring station the User may
If the User selects ‘Cancel Alarm Response’ then the event will be automatically completed in Patriot at the Monitoring Station. This allows low priority events to be handled directly by the user without an operator being involved in the response.
Alarms that Users select to ‘Request Operator Action’ or that are not responded to within a specified time will appear in the Activation Queue for operators to respond to as a normal event.
‘Late to Close’ alarms can be sent to a First Response User and these alarms allow for an additional option, to extend the scheduled closing time.
The User will receive an automatic notification about the Late to Close alarm on their phone. They can choose to ‘Cancel Alarm Response’ which will complete it back in Patriot at the station, ‘Request Operator Action’ or to ‘Extend the Scheduled Closing Time' if the User intends to be on site for a while longer.
Can receive low battery and system events from the sites that they manage.
Can receive fault alarms such as IP failures so they know instantly if they need to check the communication connections of a panel.
Can receive open out of hours & late to close notifications for their sites and are able to arm and disarm their sites from anywhere in the world.
End Users can take charge of their alarm events. Parents can be notified when their children are home while they are at work. Home and business owners can arm or disarm their home alarm remotely.
Note that some fields are not able to be edited directly through ICA and additional ICA Logins may be required for editing options.
If a User receives a Late to Close notification because someone had forgotten to set the alarm at their site then the User can arm the panel. If output controls are setup then they are also able to activate these through the Plink app to control lights, doors and other devices connected to the panels.
Arm, Disarm and output controls are accessible through the Plink app and work with Permaconn and T4000 / SkyCommand alarm panels and communicators
First Response notifications including Late to Close events can be sent by Text Message or Email to an End User or Bureau. You can send the notification through more than one option, e.g Plink APP and Text Message, to ensure the End User receives the alert as fast as possible.
Responding to an First Response Notification is as simple as sending back a "Y","N" or a number of hours to extend a schedule if the site is Late to Close.