Plink - First Response

  • Users Become First Response

    Send First Response notifications to User phones and allow them to take charge and respond to their alarm events

  • Arm & Disarm sites Remotely

    Arm / Disarm and output controls allow Users to control their panels, lights and doors from anywhere in the world

  • Value Added Service

    Provide new Value Added Services to your end Users and save money by automating low priority events



Allows Users to take control of their alarm events and choose to cancel the activation or notify an operator to respond to the alarm as normal. Users can also extend a late to close, arm & disarm their alarm panel + much more



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End Users take charge with First Response

Patriot Monitoring Stations can send automatic alarm notifications directly to a Users phone. The alarm appears as a notification on their phone and shows the details of the event. Depending on the type of alarm and the configuration at the Patriot Monitoring station the User may

  • A. Receive a standard notification of the alarm with no response options, or,
  • B. Receive the notification and have options to ‘Cancel Alarm Response’ or ‘Request Operator Action’.

If the User selects ‘Cancel Alarm Response’ then the event will be automatically completed in Patriot at the Monitoring Station. This allows low priority events to be handled directly by the user without an operator being involved in the response.

Alarms that Users select to ‘Request Operator Action’ or that are not responded to within a specified time will appear in the Activation Queue for operators to respond to as a normal event.

  • Automate operator actions and reduce staff costs

  • Provide new services to customers and increase your customer base





Late to Close First Response


‘Late to Close’ alarms can be sent to a First Response User and these alarms allow for an additional option, to extend the scheduled closing time.

The User will receive an automatic notification about the Late to Close alarm on their phone. They can choose to ‘Cancel Alarm Response’ which will complete it back in Patriot at the station, ‘Request Operator Action’ or to ‘Extend the Scheduled Closing Time' if the User intends to be on site for a while longer.

  • Allows site Users and Managers to take control of Late to Close alarms

  • Avoid patrol call outs to arm sites

  • Allows the Monitoring Station operators to focus on responding to high priority events

Patriot First Response is used by

  • Technicians

    Can receive low battery and system events from the sites that they manage.

  • Bureaus

    Can receive fault alarms such as IP failures so they know instantly if they need to check the communication connections of a panel.

  • Site Managers

    Can receive open out of hours & late to close notifications for their sites and are able to arm and disarm their sites from anywhere in the world.

  • End Users

    End Users can take charge of their alarm events. Parents can be notified when their children are home while they are at work. Home and business owners can arm or disarm their home alarm remotely.

Viewing and Editing Details

The Signal History, Activation History and general account / user details can be viewed and edited through the Plink app when required.






Users can view their Signal and Activation history





Users can view and edit their Users, Key Holders and Call Lists





Users view and update their Scheduled Monitoring Hours




Note that some fields are not able to be edited directly through ICA and additional ICA Logins may be required for editing options.

Arming and Disarming Sites Remotely + Output Control

Allow Users to remotely arm & disarm their panels through the Plink App


If a User receives a Late to Close notification because someone had forgotten to set the alarm at their site then the User can arm the panel. If output controls are setup then they are also able to activate these through the Plink app to control lights, doors and other devices connected to the panels.

Arm, Disarm and output controls are accessible through the Plink app and work with Permaconn and T4000 / SkyCommand alarm panels and communicators










First Response with Text Message or Email

First Response notifications can also be received by and responded through Text Messages and Emails.


First Response notifications including Late to Close events can be sent by Text Message or Email to an End User or Bureau. You can send the notification through more than one option, e.g Plink APP and Text Message, to ensure the End User receives the alert as fast as possible.

Responding to an First Response Notification is as simple as sending back a "Y","N" or a number of hours to extend a schedule if the site is Late to Close.






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Video Tutorials

Video tutorials help new operators get an understanding of Patriot and advanced operators pick up time saving tips and tricks.

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Documentation:

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About Us:

Patriot Systems develops and markets industry leading Security Alarm Monitoring Automation software. The company was established in 1997, although development of the software began four years prior. Today, Patriot is recognised as a world leader in Alarm Monitoring Software.

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Contact

United States: +1(574) 318 0088

United Kingdom: +44 (0) 161 7381301

Australia: +61 (0) 7 3088 4925

New Zealand: +64 (0) 9 974 4691

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