• Alarm Formats

  Comprehensive alarm format support including Contact ID, Contact ID Expanded, SIA, Ademco Fast, & IR Fast

• Communication options

  Signal communication channels include PTSN, IP, GPRS & GSM

• Compatible Alarm Receivers

  Huge range of compatible alarm receivers including Surgard System I,II,III,IV & V, FE900, Permaconn, Paradox, FSK & RDC

  Show me a list of compatible alarm receivers

• Accounts

  Scalable amount of accounts from 100 to 100,000+

• Zones

  Up to 36500 zones per partition

• Users

  Up to 36500 users per partition

• SQL Database

  Compatible with industry standard scalable SQL database - SQL Express is provided with Patriot and is usable up to approximately 2000 accounts

• Platform

  Compatible with Windows & virtual machines

• Data Backups

  Automated warm backups of your database

• DR & HR

  DR and High Availability include Always On Availability Groups (AOAG), Windows Server Failover Cluster (WSFC), SQL clustering and SQL mirroring. Patriot Enterprise required

• Certification

  Meets world class certifications including UL, BS and Grade 1 certification

• Language

  Translation tool and multi-language support

  More about Patriot Translation Tool

• Sounds

  Customizable alarm sounds, reminder alarm and interval settings are configurable

• Operator Levels

  99 Operator levels that can have their own unique security settings

• Security Groups

  Security groups provide multiple permission groups for different types of operators, technicians or dealers (Bureaus)

• Signal Analyzer

  Ability to analyze signal origins & log caller ID

• Single Sign On

  Active Directory Single Sign on capability

• Data Archiving

  Retain database speed and efficency by automatically backing up old data

• Auto Data Restore

  Auto Data Restore options - Warm backups from the primary server are automatically restored to the backup server - Enterprise Required

• Emergency Support

  24/7 emergency support and case web portal to log, review and attached files to support cases

• Documentation

  Full library documentation access for customers about Patriot features, operation and configuration

• Training

  Online Training Modules and Remote Training sessions available

• License System

  Smart license system allows additional accounts, workstations and additional modules to be added with no reinstallation required

• Easy to Use

  Easy to use consistent UI with fast access to all client details through activation response screen

• Voice Codes & Passwords

  User Voice code and site duress password verification

• Auto Dial

  Auto Dial functions available with Auto Dial modules

• Dispatch Ticket

  Guard Dispatch Ticket/Code for callout and intervention reference

• Test Mode

  Test mode with scheduling options able to be set at Account, Area, Event or Zone levels

• Automated restoral handling

  Event restoral options such as 'Delay and Alarm if no restore' and 'Alarm Again if No Restore'

• Multi-level Overrides

  Override Event Types, Response Plans, Action Plans, Charges and automatic notifications at a client level

• Simple Response List

  Event Grouping and runaway alarm monitoring to provide a short, easy to navigate Activation List for operators to follow

• Auto Select Activations

  Auto select Activation button for operators to automatically select the next highest priority alarm

• Action Plans

  Configurable Action Plans allow advanced customization of grouping and actioning of incoming signals

• Response Plans

  Global Response Plans generate response lists for easy response maintenance and customer setup

• Action Plan Escalation

  Escalate Action Plans for further control over event management and automation

• Runaway Alarms

  Runaway and Multi-Knock alarmscan be automatically detected and treated by a selected Action Plan

• Templates

  Customizable Event Type template and downloadable standard Templates

• Reminder Alarms

  Client Reminders appear in Activation Queue for operator action and can be setup as one off or scheduled reminders such as welfare checks

• Holiday Schedules

  Holiday schedules can override the clients standard schedule for easy maintenance

• Panel Types

  Panel Types allow quick and easy setup of Event Types, Zones and Alarm Panel configuration when setting up new clients

• Import and Export Data

  Import and export client data in CSV format

• Dealer (Bureau) Billing

  One charge billing for Dealers / Bureaus with a breakdown of charges for each of their clients

  More information on Dealer (Bureau) features

• Completed Activations Window

  A searchable list of completed activations makes it easy for supervisors to review completed alarm activations

• Internet Client Access

  Internet Client Access allows customers to view and edit their site/s signal history, User details, Response Details, Response List, and zones

• Billing and SRM

  CMS and SRM integrations eliminates manual errors, keeps track of payments and reduces data entry

• Technician Access

  Technicians can view signal history of sites and place sites on and off test mode and complete Work Orders remotely through PLINK or any web capable device

• Lone Worker and GPS monitoring

  Monitor lone worker devices and vehicles and receive alarm events and view location on an interactive map

• SDKs

  Integrate devices and services into Patriot with JSON, standard Plugin, and Camera SDK's available

  More details on Patriot SDK

• Two way text messaging allows automatic notifications based on events are able to be sent to user mobile phones, e-mail, smart phones or pager (optional modules required)

• First Response allows Users to acknowledge or fall back an alarm notification by email, smart phone or text message

• Message Formats allow customizable messages for Email and Text Messaging notifications for different events

• Message escalation allows a list of Users to be notified in a set order after preset time intervals

More details on Messaging Modules

• Compatible camera protocols modules include IP, RTSP and ONVIF

• Compatible Camera Systems include Frontel / Videofied / Hikvision / Avigilon / Dahua / UDP / Paradox / Hanwha / Mobotix / IDIS / Rialto

• Virtual Guard Tours provide scheduled or instant tours via cameras at site

• Video Event Recording Module allows video events to be saved to a local storage for auditing and review

• Integrate devices and services into Patriot with JSON, standard Plugin, and Camera SDK's available

More details on Camera Modules

• Dealer overrides for charges, Action Plans, Response Plans and Dispatch

• Engineers linked to Dealers allows engineers access to the dealers clients to view signals and turn sites on and off test mode

• Dealer branding allows their clients branded in the Patriot UI with the Dealer logo and callback number

• Dealers can access, edit and maintain their clients using Internet Dealer Access module

• Reserve Client ID ranges for dealers

More details on Dealer (Bureau) features

• Huge range of standard reports included with optional reports for download

• Operator & Client maintenance audit trail reports

• Automatic reports for work orders

• Preset Reports set up with definable schedules

• Customizable reports of signal and monitoring information both ad hoc and automatic in multiple formats including pdf, txt, rtf and excel

• Customizable appearance of watermarks, headers, footers and images on reports

• Customizable content and details on reports created through SQL queries

• Automated reports can be sent via email or saved to a local drive in variety of forms

More details on Patriot Reports