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Alarm Attendance

This guide is for operators who will be monitoring and responding to alarm activations. After completing all training sessions you will be able to load Patriot and confidently find and open client accounts, find and open activations from the Actiavations window and respond to them. This includes responding to standard alarms, auto status alarms such as late to close alarms and also no signals received events.

Total duration is around 30 minutes

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1 Starting Patriot

Log into Patriot and find out more about the Patriot interface

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2 The Client Menu

Find out how to search for accounts and access them through the client menu.

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3 The Activation Window

The Activations Window is where we will find events that require operator response. This tutorial highlights the important details of events in the activation window and the various buttons available.

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4 Processing a Standard Alarm Activation

Its time to pick up and activation, follow through the response process and complete the alarm.

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5 Hold Or Sleep

Some alarms can not be completed right away so they will need to be put on hold or to sleep. This tutorial will explain both options and provide examples on when to use them.

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6 Alarms with Special Options

Some alarm events have special option buttons in the alarm attendance window. This tutorial explains how to use the Late to Close and No Signals Received special option buttons.

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Conclusion and Additional Notes

As an operator you should now have an understanding of the signals and activations windows and the difference between signals that require response and those that do not. You should also be able to distinguish the different types of alarm activations and know how to select them and respond to them as required.

More information on alarm attendance is available in the library link below:
Alarm Attendance Online Guide

More information on the Enterprise - Right side menu follow the link below:
Enterprise - Right side menu documentation