Operators can now quickly dispatch jobs directly from the Activations / Jobs screen of Patriot. This makes it easy for operators to dispatch the correct patrol to the correct location with additional details improving response time and performance.
Workorders now have a testmode button where operators can view a list of testmodes associated with the workorder. Operators can also added testmodes and link them to the workorder from the same screen. Once the issue is resolved and operators complete a Work Order linked with test modes they will have a chance to remove the linked test modes instantly saving time and avoiding testmodes being left on after maintenance has been completed.
Plink APP interface is even easier to use than before.
Welfare Checking has updated location tracking, location logging and welfare check settings.
Patrol Job window so Patrols have an overview of their Patrol run schedule and can manage job requests quickly and easily.
Operators will be able to use the Dispatch Location Map to quickly find the closest available Response Unit. A list of available patrols will be listed along with a map showing the location of the activation and the locations of GPS tracked patrol response units. This will allow operator to quickly select the best patrol and action them to respond.
Bureaus and Admin staff can now easily create new clients through the Internet Client Access portal. The ICA client creation tool allows the user to select the Port and a template to create the client from. You can also limit the Client Range for Bureaus so they are creating accounts only in their selected Client ID range.
Photos can be taken on the Plink APP by a patrol responding to a dispatch job. The photos will be logged against a job ticket back at the dispatch center. As well as showing instantly in the Response Notes of the activation for the operator the photos will be available for review in the Dispatch Job history. Bureaus and End Users can view the photos through their Internet Client Access portal if given permission.
Photos can provide critical evidence for auditing such as the Patrol checking the site, on site confirmation, any damage that has been caused or that the site was secure.
Link Test Modes to Work Orders to easily maintain and manage accounts that require technician assistance. Create and view test modes from the work orders screen in the client or the supervisors work orders window. Operators can quickly access the Work Order by clicking on the link in the test mode screen.
Bria phone integration allows Bria phone systems to be used from within the Patriot interface. The setup is very simple and Bria can utilise a workstations connected headphone set to allow the operator to make calls from Patriot UI. As well as Autodial functions from the Patriot UI the Bria Module will allow Call Popping. Call Popping will automatically find the account associated with the number that has rung into the Monitoring Station. No need for the operator to ask the caller for their account or user information which will improve customer service and operator performance.
The site status is now shown dynamically in the Activation window. This allows operators to instantly see the exact state of the site which will help them respond to activations and makes response more intuitive.
Operator handover messages allow operators to pass along important details to other staff members over different shifts. The Handover Messages window can be displayed when Patriot starts up so operators don't miss important messages.
Want to see the Activations Window as soon as you log into Patriot? No problem. You can now select the default startup window for your staff so they are presented with the most useful information they need to see as soon as they start their shift.
The Tiandy Camera Module allows your monitoring station to receive and response to video events and view live feed from Tiandy camera systems. The Tiandy Camera Module supports Events from the DVR, Video Verification clips, live feed, Two way Audio and arm / disarm commands. This means that you can dual monitor Tiandy camera systems with alarm panels for advanced site monitoring and have the camera system arm & disarm at the same time the panel. The Tiandy camera module also supports local video recording with the Patriot Video Recording Module and Virtual Guard Tours. Two way audio allows you to communicate with personal on site and advise trespassers to leave before criminal acts occur.
The Patriot Chiptech Module allows monitoring of GO mPERS devices.
Web Dispatch is the latest way to Dispatch Patrols through Patriot. Jobs can be dispatched to any Patrol using a web capable device through the Web Dispatch system. The Patrol can update the job and can communicate details instantly and accurately back to the Dispatch Station. Onsite / Off Site times, Notes, Charges and Patrol Finding Notes are all logged for reporting and auditing purposes.
Temporary and permanent client notes can now be edited by Bureaus and site managers through the Patriot Internet Client Access. Users must have security group permissions to be able to edit client notes.
Receive duress alerts & GPS locations from SCSI Duress Watch devices allowing Patriot operators to protect & quickly respond to High Risk workers.
Almond devices can send alerts and additional media to Patriot with the System Technologies Module. Operators will receive events and can view media in the standard Patriot media interface to respond fast and effectively to alarm events.
The dispatch module now allows the dispatching and recording of manual patrol dispatch jobs. This allows operators to enter in on site / off site time, charges, notes and manage the dispatch Jobs. These are avialable to be viewed from the Dispatch window in Patriot and by the end user through ICA and Plink.
Report builder 3 in now supported.
Monitor and respond to events quickly with Patriot with Duress alarm monitoring, GPS tracking with mapping display and Listen In functions.
Patriot supports the following Meitrack Devices. Check the loneworker webpage for more information.
LONEWORKER DEVICES: MT90V4, MT90G & MT90
VEHICLE TRACKING: MVT100, MVT340, T355, MVT380, MVT800, MVT600, T1, T3, T333, TC68S, T322X & T311
Create Work Orders For Technicians & Bureaus and allow techs to access and update them remotely. Administrators can view all the Work Orders in the Work Order Window, search and filter them and update them in needed.
Advanced Camera Integration with PACOM including Live Feed, Video Verification, PTZ Controls, Alarms, Audio, Camera Recording (With CR Module), Virtual Timed Guard Tours (With VGT Module)
Patriot can now receive signals from the AJAX alarm systems with the AJAX IP Module. Contact Patriot Sales firstname.lastname@example.org for more details or to trial the AJAX IP Module.
Send test signals from a directly within a Client. The Client ID and Area is automatically entered and you no longer need to go through the general signals window.
Internet Client Access users who have the security group rights are now able to edit and update schedules. The Auto Status options such as Late to Close and Open out Of Hours are also displayed.
The Client Note system has been update and now allows for multiple temporary and permanent notes so you can manage the notes that your operators need and read.
Setup Port IDs and select them easily. This helps operators and also Bureaus ensure the correct Port is selected.
Get rid of paper Run Sheets and streamline Patrol Jobs with Plink Patrols. Patrols have instant access to all the details they need included key, address, User and Job details. During a Job Patrols can create notes or Alerts for Operator action. Simple check lists of each jobs items and scan codes make each Job easy for the Patrol to follow through or can be quickly completed if the Patrol knows the job well. Jobs are automatically sorted adn orded based on their due by times and Plink Alerts notify the Patrol of their Jobs that need attention.
For more information check out the Plink Patrol page
Global public holidays can be assigned to all clients who observe these holidays and can be updated globally for easy advancement of the holiday date each year. Clients can be set during the period of the holiday or have adjusted times. Client bulk update also allows for easy assignment of public holidays to groups of clients.
For more information on Global Holidays check out the Patriot Documentation Library contact the sales team at email@example.com
Plink Patrols and Plink First Response is now on iOS
For more information check out the Plink Patrol page
or the Plink First Response page
VANDERBILT FlexC has now been integrated into Patriot through the development of the Patriot FlexC IP Module. This allows direct communication from FlexC Panels such as Vanderbilt SPC IP and GPRS panels direct into Patriot. This includes polling functionality.
For more information on FlexC and other Patriot IP Modules contact the sales team at firstname.lastname@example.org
ICA Users can now view and update No Signals Received Monitoring details through the web and Plink app, view Response with a new 'Response Plan View' and Plink Duress buttons now work with Bluetooth units and customizable phone buttons for quick actioning.
For more information on Internet Client Access visit the ICA webpage
Reports now no longer need to be run on a workstation and can be run from a Report Task setup on the Server or another Task Service Server. This removes the need to have a workstation client logged in for report running and the Task is monitored to ensure it is running.
The Print previews for running reports manually has also been updated to improve performance and will now be previewed in their native format.
Patriots Patrol app will allow you to dispatch jobs directly to the Patrol phone, receive instant updates and status changes and the results of the Patrol. The Patrol app also provides welfare checks and duress functions to keep your patrol safe and Patrol Site Check mode allowing patrols to scan NFC and QR codes.
Permaconn units can now be armed and disarmed from Patriot, ICA and Plink. Operators can arm and disarm panels form within the Patriot UI for end Users when requested and control ouputs to open doors etc. Bureaus, Users and Techs can use their ICA or Plink app to control their panel if given correct security rights.
The Hikvision, Dahua and Mobotix integration has been updated to work with the latest hardware from these top camera brands. If you are monitoring these brand camera systems then please request the latest files from sales or support. Direct to DVR polling is now also available with Hikvision
For more information email Patriot support or Sales
Innerrange and third party panels connected with a T4000 using SkyCommand can now be armed and disarmed from Patriot. Operators can arm and disarm panels form within the Patriot UI and end Users, Bureaus and Techs can use their ICA or Plink app to control their panel if given correct security rights.
The Plink First Response App has been updated and now allows for new options on late to close and for updated ICA notifications. End Users can also send notes back when responding to a notification and receive text messages with URL links that quickly take them to the notification response window.
There are more enhancements for the Internet Client Access including a new test mode tab for easy mangement of test modes for Bureaus & Techs, updated search and filter options for finding clients quickly, work order filtering and additional panel and device information can be displayed. The Station can choose to filter out operator names and operator notes and can protect Operator identity from end users viewing the ICA. Stations can also restrict the time technicians can put sites on test mode to eliminate them leaving sites on test mode longer than necessary.
For more information check out the Internet Client Acccess page
Walk Test Reports provide a report that stations and techs can use to quickly see if there are any faults on sensors at a large site after a walk test.
The Standard Camera Media Module allows Patriot to receive emails with a image as an attachment or with a link to a image. Patriot will create an event based on the 'EventType=' details of the email. The Operator will receive the image from the attachment or the link in the Patriot Camera Event View UI as with other camera events.
Alarm.com provide security & smart home services throughout the world including Australia and New Zealand. As well as having great business solutions Alarm.com seamlessly connects the key devices in your home on one platform — so they work together and work smarter.
For more information on Alarm.com check out the website link here: Alarm.com Website
The latest series of the Trikdis communicators allow the SIA DC09 format and are compatible with Paradox, DSC, GE Interlogix and Texecom alarm panels.
For more information on Trikdis communicators check out the website link here: Trikdis Communicators
Jablotron have been producing alarm systems for 25 years. They produce both smart systems for residental customer with easy to control innovative functions and alarm systems for commercial sites. IP enabled Jablotron panels can be selected to use the DC09 format to send signals directly to Patriot, no receiver required.
For more information Jablotron Panels check out the website link here: Jablrotron Website
The SIA DC09 IP module is a verstile solution for IP / GPRS monitoring because it is used by many manafactures of security hardware and services worldwide. If your station would like to trial the Patriot SIA DC09 module to test at your station or would like to know if has been tested with a specific panel then email Patriot Sales at email@example.com
Click here for a full lists of Patriot IP Modules
Bureau Notes allow useful instructions and information specific to a Bureau or Dealer to be displayed in the Response Screen during Activations from their customers. These can popup ( set in the Systemwide -> Activation settings ) by default or the operator can view these by clicking the information icon beside the Bureau name.
With the User Type Instructions, Action Plan Instructions and Instruction overrides you can tweak the messages the operators will see during response to meet the exact requirements of the Bureau, client and signal type of the event.
Enhanced search options in the Signals window and Client History can make finding signals and events easier. Being able to filter specific action plans, search for key words and filter results on specific time frames will help operators perform searches faster and more effective.
If a client receives additional signals after an Activation has been picked up or an activation has not been picked up additional icon will show this on the client in the Activation Queue and the Client Search respectively.
Customized Keyboard Shortcuts make access to common windows in Patriot quick and easy. Being able to customize this per workstation allows operators to use the set of keyboard shortcuts they find most useful.
Commissioned / Decommissioned buttons provide a quick way to turn a client online or offline and automate the dates for reporting and billing.
Patriot Internet Client Access allows customers 24/7 access to their signal and activation history, response configuration and site details. Bureaus have insant access to their clients where they can update details, create work orders and generate a variety of reports. ICA Security groups allow different access for technicians to use while on site so they can put site zones on test mode and check live signal deails without contacting the station.
More details on the new Internet Client Access can be found here or by contact sales@patriotsystems
With the Samsung Camera Module your station will be able to monitor Samsung DVR units. This will allow live feed and review from the DVR as well as two way audio. Patriot will also be able to receive events from the camera system and show event clips with live feed in the CatchIT event view.
Need a license quickly? Log into your website portal and gain an emergency 14 day license – This license will be compatible on your main server or backup servers.
Log in to the Patriot Web portal
Added the ability to configure which type of operator notes / actions appear on the incident reports. This can be configured from the System Settings -> Printer Settings.
Stream live feed from RTSP compatible cameras. These cameras can be linked to zones at a site and appear for operators to view exactly what is happening on site to make a quick and effective call for response.
The camera review and live view interface has been enhanced to make camera monitoring more effective. All controls relating to reviewing previous recorded footage are now located under the ‘Review’ tab.
There have also been frame advance / rewind buttons added, viewport selector to buttons to speed up camera selecting, updated playback to allow selection of seconds and additional option to default Multiview settings.
Other recent camera updates include
Added the ability to assign non camera zones to cameras. This allows non camera zones to trigger video verification events, and display the appropriate camera(s) live feed for verification.
Support for monitoring DVR's on separate areas to the alarm panel on site and allowing a DVR's cameras to be viewed across all areas of a client.
Added support for multiple DVR's at one premises
Enhanced polling on individual DVR's
Avigilon Camera Module released: Supports event reporting, telemetry, audio, polling, reference frames, guard tour.
Check out more details on the Patriot camera system on the cameras page
Video tutorials help new operators get an understanding of Patriot and advanced operators pick up time saving tips and tricks.
View our full library of documentation on Patriot and Patriot Modules by logging in here
Patriot Systems develops and markets industry leading Security Alarm Monitoring Automation software. The company was established in 1997, although development of the software began four years prior. Today, Patriot is recognised as a world leader in Alarm Monitoring Software.
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