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Patriot Messaging Modules

Patriot can notify your Users on their alarm activations, allow users to become the first response for these alarms or fall back the alarm to the operator. Users can also extend late to close alarms and send messages to the station operators from their mobile phones.

  • Reduce costs and automate responses with Patriot's Text Messaging Modules.
  • Automate Response notifications and responses with Patriot Robo Op.
  • Allow Users to view and edit their site details.
  • Plink Smart Phone App

    Users can View site details, extend LTC alarms, be the first response and interact with Robo Op

  • GSM & SMS Gateway Modules

    Two Way SMS with GSM and fast SMS messaging features. Notify users on alarms, allow users to interact with Robo Op.

  • Advanced Robo Op features

    Robo Op allows automatic operator notification and user interaction, freeing up operators for other tasks.

GSM Modem Module


Patriot's powerful text messaging modules automate dispatch and alarm response. Many universities, public authorities, tourist resorts and industrial complexes have in-house security departments but it is not cost effective to have personnel covering 24/7 alarm monitoring shifts.

Patriot in conjunction with Text Messaging enables security personnel to leave the monitoring station to attend to an alarm, while signals continue to be automatically processed and despatched to mobile phones. Text messages can be sent to a security patrol in a matter of seconds. This reduces operator delay and ensures that response staff receive the signal and description first hand, eliminating potential confusion.

Features:

  • Automate incident notifications

  • Pre-configure Text messages content (Patriot Professional and Enterprise only) and recipients

  • Configure messages to require acknowledgement

  • Use GSM or CDMA networks

  • Messages held by service provider until delivered

  • Text messages can be both received and sent by Patriot software

  • Advanced Messaging Module requiredIndividually Acknowledge SMS Text Message (GSM)

  • Advanced Messaging Module requiredCancel Sending Activation Message, if an opening signal is received within predefined period (Paging, GSM, CDMA or Email)

Requirements:

Compatible AT Commands GSM Modem such as a Sierra GL8200. Compatible SIM card from local provider.

SMS Gateway Module


Patriot's powerful SMS Gateway text messaging module automate dispatch and alarm response. Alarm activations can produce automated alarm notifcations through the SMS gateway to alert Users and Keyholders of any event at their site. Automatic messaging allows notifications to be sent instantly reduceing operator delay and adding benefically services for your customers. The SMS gateway is faster that the traditional GSM Modem and can send hundreds of text messages in the same time it takes a GSM Modem to complete sending one. This works well with handling late to close alarms that occur at the same time, power outage and wide spread faults and the Patriot mass messaging feature.

Features:

  • Automate incident notifications

  • Pre-configure Text messages content (Patriot Professional and Enterprise only) and recipients

  • Use Internet, no GSM modem required

  • Have a preset delay setup on messages

Requirements:

Internet connection. Account setup with compatible SMS Gateway

Plink Smart Phone Module


The Plink / First Response Module allows users and key holders to receive activation alerts via smart phone app, text message or email and then respond accordingly. Users and key holders can acknowledge alarms, fall back the alert to the operator or extend late to close notifications by entering in the extended hours they will be on site. The Plink Smart Phone app will also allow Users to view and edit their site, user and response details.

Features:

  • Send notifications to Plink Smart phone Users

  • Allow users can extend Late to close alarms by sending a reply text message in correct format to a Late to Close text message notification

  • Users can extend Late to close alarms by sending an email in correct format as a response to a Late to Close email notification

  • Users can extend Late to close alarms through the Plink Smart Phone app

  • Allow User/s to Be First Response and acknowledge or Fallback the Alarm via Email, Text Message or Plink smart Phone APP

  • Users can view and edit their details and site details on their phone web browser, Plink app or any web capable device

  • Text Messages and emails will, if not in a Patriot recognized format, appear as notifications to operators with the full message

Requirements:

Some features require additional modules such as the GSM, Email, ICA, ICA Advanced or Advanced Messaging Module

Email Module


This module provides powerful Email capabilities. Automated reports and event notifications can be sent using low cost emails

Patriot's powerful Email module can automate dispatch and alarm response. Automated notifications can instantly be sent to response teams and received on email enabled mobile phones or other devices.

The Email module can be used to send client equipment maintenance notifications to technical support teams.

With the Email Alarm Receiver task, email notifications can be received from selected client equipment.

Predefined reports can be emailed by Patriot with one mouse click. Alternatively they can be configured to run automatically at pre-defined times - as often as required. Automated reports can be emailed to individuals or groups of recipients. Configuration is quick and simple.

Features:

  • Send out reports at any interval you choose

  • Combine reports from multiple sites

  • Send reports in PDF format

  • Email event notifications to users automatically

  • The Email Module can be added to your existing Patriot system quickly and simply with the application of a new Patriot registration code

  • No software reinstallation or database upgrade is necessary

View a sample e-mailed report in PDF format

Patriot Package:

Patriot Lite, Professional or Enterprise

Other requirements:

Email Module, SMTP mail provider

Pager Module


Reduce costs and automate responses with Patriot's Messaging Modules

Patriot's powerful Paging modules automate dispatch and alarm response. Many universities, public authorities, tourist resorts and industrial complexes have in-house security departments but it is not cost effective to have personnel covering 24/7 alarm monitoring shifts.

Patriot in conjunction with messaging enables security personnel to leave the monitoring station to attend to an alarm while signals continue to be automatically processed and despatched to pagers.

Messages can be sent to a security patrol in a matter of seconds. This reduces operator delay and ensures that response staff receive the signal and description first hand, reducing potential confusion.

The Patriot Message Paging module integrates with paging systems - public or private - to enable response personnel to be automatically notified when activations are received.

Features:

  • The module is compatible with most paging systems whether in-house or via telecommunications providers. the module supports the PET Protocol

  • Notifications can be sent to any number of recipients and are usually received on standard pocket pagers

  • In Patriot Professional and Enterprise, the content of the messages can be modified as required. In Patriot Lite the format is fixed

  • No specialised equipment is required. (This assumes that Paging System resources are already in place.)

Patriot Package:

Patriot Lite, Professional or Enterprise

Other requirements:

Patriot Message Paging Module

Advanced Text Messaging Module


Patriot can be configured to require acknowledgment of text messages. If acknowledgment is not received, the message will be escalated to further recipients or to an operator. The message can be escalated via both GSM and CDMA networks. Acknowledgments and escalation events are recorded by Patriot.

Text messages can be targeted at response personnel according to their shift patterns. This is particularly useful in elderly care facilities where staff shift patterns require targeted messaging.

Operators can control whether a text message is actually sent as part of an activation procedure.

Requirements:Patriot Professional or Enterprise & compatible messaging module (Paging, GSM or Email Modules)

Features:

  • Individually Acknowledge SMS Text Message (GSM)

  • Cancel Sending Activation Message, if an opening signal is received within predefined period (Paging, GSM, CDMA or Email)

The Advanced Text Messaging Module will enable you to provide a more responsive service to your customers and maximize your monitoring station's profitability.

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