Patriot Minder (Smart Phone App)

Patriot has a dedicated Lone Worker / Panic Alarm mobile app for use by your security personnel, third party personnel, or the end user. The Minder app is used in combination with a small, discreet, wireless button which can be used to send panic and fall-down alerts back to your monitoring station 'hands-free' of the connected smart phone. Other key features of the app include pre-set meeting monitoring, no-motion detection alerts and GPS location polling.

Prerequisites

• Lone Worker module registered
• Lone Worker module required files copied in to the Patriot Task Service installation folder

Contact Patriot Support for a copy of these files.

Setup

Before your users can connect their smart phone Minder app to your Patriot monitoring station, you must first contact Patriot support and provide them with a registration code for your monitoring station (this can be your monitoring name or a number, whatever you prefer) along with your Google Smart Messaging (GSM) authentication details^*. Patriot support staff will enter this information on our registration web server.

^*Obtaining these details is explained in the next section. If you already have GSM authentication details (because you are already using Patriot's Plink app for messaging) you still need to complete this step which will create a second project with a unique sender ID for your Minder app task.

Next you need to insert a new client account in Patriot for each of your Minder users. A Minder client must have an OK Password set on the contact tab (choose a strong password, this is used to verify app registrations) and the Patriot Minder App template should be selected on the Event Types tab (a copy of this template can be downloaded from Receivers and Format Templates).

When your users first run the app, it needs to register so it can connect to your Patriot server. The user of the app will be asked to enter:

1. Their registered monitoring Station Code (as selected by you above)
2. Their Customer ID (the full Patriot client no. of the account you have setup to monitor the Minder user)
3. Their Password (this is the OK Password on the contact tab of the Patriot client account you have setup to monitor the Minder user)

This information should be provided to your users in advance. The app registration form will advise users to contact you if they have forgotten any of this information.

Obtain Google Messaging authentication details

Visit the Google Developers website to request Minder task authentication details. You will require a registered Google account to perform this step.

Enter an App name or use the default: Patriot Minder. The package should already be correctly filled out with the package com.patriotsystems.minder

Continue to the next step, where Cloud Messaging should already be selected. Choose to enable cloud messaging, and your authentication details will be generated.

Record the Server API Key and Sender ID in a secure place. If you need to recover these details at a later time, visit the Google Developers Console. See the Developers Console help for how to view your API key and Sender ID (project number)

Once you have these details, you can close the Google Developers website. The remaining steps, including generating a configuration file, are not required.

You will also need to contact Patriot support and provide your Sender ID (along with your chosen Registration Code if you have not already done so). Note: Your API key should be kept secret, as this is essentially your password.

Task Setup

Please read TASK SETTINGS for general information about adding tasks.

	Add a new task to the list in the Task Settings window. Double click on Lone Worker in the drop down list in the details area of the window.
	Click the next button to continue. The Lone Worker task settings form will appear.

Task Settings

• User Name: Your Google Sender ID
• Password: Your Google API Key

Using the App

The app features a simple, user friendly interface designed so that your security personnel will quickly become familiar with all important functionality. The main menu screen has a large Monitoring switch at the top which is used to turn on and turn off all of the monitoring features (polling, tracking, alerts & meetings) when the user begins and ends his or her shift.

For additional security, users can choose to require an app login password when the app is opened (after having been closed for ten seconds or longer). Users can also choose to set a special Hold-Up password which, when entered on the App login screen, will immediately send a Hold-Up alert back to the Patriot monitoring station. These features can be turned on and off from the Settings menu.

The app is designed to work in combination with a discreet bluetooth button which allows users to trigger panic and automatic fall-down alerts without the need for handling their smart phone. To connect a button device for the first time the user must hold down the alert button for approximately 20 seconds or until it appears on the Device Scan screen.

Once a bluetooth button has been connected to the app, it will be remembered from then on, and the app will automatically connect to it whenever the button is within range and monitoring is enabled. The app My Device menu lets the user adjust settings related to the device. When the Fall Detection feature is turned on the app will automatically send an alert to the Patriot monitoring station if the button detects that its wearer has fallen over. When the Stealth Mode feature is turned on all visual and audible alerts are suppressed on the button device. Both the Fall Detection and Stealth Mode settings are persistent, once turned on they will remain on until turned off.

Monitoring the Minder app with Patriot

Most of the app features require no further setup beyond what has already been covered, but many are customisable to best suit your monitoring requirements. Here is a summary of the app features and the ways that they can be customised for particular Minder smart phone app users in Patriot.

• Polling - the app can be configured to send regular polls to the monitoring at a user configurable frequency. Patriot can be configured to monitor these polls and alarm if polling is lost. Polling is configured on the Tests Tab of the Patriot client file in the IP Polling section. Select the Lone Worker task in the task selector, and choose polling interval settings to match those used by your Minder app user. Note that enabling app polling may incur higher mobile data usage costs.
• Location Tracking - the app can be configured to send GPS coordinates along with its regular polls (polling must be enabled in the app to use this feature). Patriot will log these GPS coordinates to the database using the GPS Location Logged system generated type which is a non-priority status signal. If you have the Internet Mapping module registered then you can view route maps for the app user on the client Map tab by checking the "Mobile Client" option.
• Red/Amber Alerts - the app will send a "Red Alert" signal when the connected alert button is pressed (for between two and ten seconds) or the "Red Alert" button is pressed from within the app. There is also a lessor priority "Amber Alert" signal which can be sent only from within the app. By default the Minder event template assigns the Panic Alarm action plan to both of these signals, but you can change this at either the template or client level.
• Fall Down Alerts - the app can be configured to automatically send a "Fall Down Alert" signal when a fall is detected by the connected alert button. By default the Minder event template assigns the Panic Alarm action plan to the "Fall Down Alert" signal, but you can change this at either the template or client level.
• No-Motion Alerts - the app can be configured to automatically send a "No-Motion Alert" signal when no motion is detected by the smart phone for a user configurable period of time. If motion is detected by the smart phone subsequent to an alert then the "No-Motion Restore" signal is sent. By default the Minder event template assigns the Panic Alarm action plan to the "No-Motion Alert" signal, but you can change this at either the template or client level. Because false alarms are likely when monitoring for motion/no-motion, it may be worth considering using Patriot's automated alarm handling features e.g. "Delay then alarm in no restore" in combination with this feature.
• Hold Up Code - the app can be configured to send a "Hold Up Code Entered" signal when the user logs into the app with a user configurable Hold Up password. By default the Minder event template assigns the Panic Alarm action plan to the "Hold Up Code Entered" signal, but you can change this at either the template or client level.
• Preset Meetings - the app lets users to initiate a "meeting" where the user specifies a meeting period (ie. one hour) along with a meeting description (ie. entering client premises to ensure that...) and these details are immediately sent back to the Patriot monitoring station as a "Preset Meeting Started" signal (defined by default as a non-priority status signal in the Minder event template). The app user then has one hour to press the "Stop Meeting" button within the app. If the "Stop Meeting" button is pressed within the specified meeting period, the "Preset Meeting Ended" signal (also defined by default as a non-priority status signal in the Minder event template) is sent back to the Patriot monitoring station and no further action is taken. If however the "Stop Meeting" button is not pressed by the app user within the specified meeting period, then Patriot will immediately generate a "Preset Meeting Expired" alarm signal. By default the Minder event template assigns the Panic Alarm action plan to the "Preset Meeting Expired" signal, but you can change this at either the template or client level.

  Starting a new meeting

  Meeting in progress