Sendem Dispatch Task
Sendem is the interface that used for sending dispatch requests to clients registered in the SmartNet network, to allow operators submit dispatch requests to SmartNet, Patriot has integrated with Sendem.
Patriot provides Sendem Dispatch task for sending dispatch requests by Sendem.
Sendem Database Connection: The connection string for connect to the local Sendem database, usually in the format of "Data Source={Your_Sendem_SQL_Serve}; Initial Catalog={Your_Sendem_Database}; User ID={Your_User_Id}; Password={Your_Password}"
Sendem SmartNet ID: The ID provided by SmartNet to represent your company.
Each patrol company should be set up as a Sendem Dispatch user. Just like other types of dispatch, ticking "Sendem Dispatch" option (under "Remote Access Tab") will enable dispatch the current user via Sendem.
The field Company ID is the ID that represents the current patrol company in Sendem.
Sendem Dispatch requires selection of a Service Type when dispatching. Sendem allows for up to four different Service Types:
Ensure that at least one of these four Service Types has been selected using the Extra Data Setting in the Work Order Category. See Work Order Categories for details.
Within an active activation, click the 
icon of the
Sendem dispatch user to send a Sendem dispatch. If this user supports multiple
dispatch types then ensure "Sendem Dispatch" is selected.
Patriot provides the option to dispatch as an "In Progress" dispatch or a "Complete" dispatch. When dispatch as a "Complete" dispatch, the job will be marked as completed and no dispatch request will be sent to Sendem. This is suitable for the operator to enter existing dispatches.
When creating the dispatch as an "In Progress" dispatch Patriot will check if the client exists in Sendem first. If the client does not exist in Sendem, Patriot will create a new client in Sendem; if the client exists, Patriot will synchronise the client's address in Sendem to the address shown in Patriot.
Once the dispatch request has been sent, the operator has the option to stand down the job by clicking the "Stand down" button. All Sendem dispatch has to complete manually, by changing the "Status" in the dispatch job detail.
If the Sendem service does not update the dispatch request within the Acceptance Warning Time (set in the system wide response settings) then a warning note will be logged against the dispatch job and the operator will be notified.
