Maintenance Tab

The Maintenance Tab stores technical information about the alarm panel system installed at the client premises.

Maintenance Tab

Servicing

The Servicing Area enables you to fill in the following fields:

Last Service – date the panel was last serviced.
Service Frequency– how often this site is serviced, in days.
Service Due – The due date of the service calculated from the above two fields.

Installation

The Installation Area enables you to fill in the following fields:

Commissioned - date the alarm was commissioned for monitoring.
Installed– date the alarm was installed.
Warranty (Months)– used to record the number of months the alarm panel is under warranty for.
Last Signal From Panel - Indicates the date time of the last signal received from the panel for this site.

Panel Details

The Panel Details Area enables you to:

Select the Panel Type from the drop down list. Panel Types must first be set-up in Maintenance ->Clients -> Panel Types. To make client setup faster, panels can be preloaded with default settings for template selection (Type Template, Converter, Interpreter, and Zone Template). When the panel is selected, these defaults are copied into the client.
The Panel Instructions button is used to quickly display the panel instructions for the selected panel (if previously setup in panel maintenance)

Enter information about the panel.
Set the Device Reference No. This must be a unique (Patriot will enforce this - you cannot save a client if the device ref. no. is in use by another client) number and is used by several of Patriot's messaging tasks and modules (GSM, Life Watch, Telephony) etc. so locate a client to which a signal should be logged. E.g. in the case of an Identicom lone worker client you would set the device's caller ID no. here, in the case of a Life Watch client you would set the device's IMEI no. here.
Select up to two Add-On Panel templates. An add-on template can contain both event type and zone information, and is additional to the event type and zone templates selected on the client's event types and zones tabs. Most alarm panel systems do not require any add-on templates. The typical scenario in which you may need to create and set an add-on template (or two) is where the alarm is reporting via an Add-on IP device^* where a dialler is attached to an external device that allows IP communication. In this scenario, the add-on device will typically have an additional list of events that it can report in addition to the alarm panel. Templates for these additional events can be setup and assigned to the client here in the Panel Details section. This means the Add-on templates can be kept separate from the Panel Templates. Note that event types and zones defined in the add-on template no. 1 will take precedence over those defined in add-on template no. 2, and both add-on templates will take precedence over the clients types and zones and the main template (in the case of conflict). If a zone matching the received signal is found in the Add-on template this will be used. In all other cases (where only a matching type is found for example) the Add-on template will be ignored. Because a matching zone must be found, the event type used must be assigned to an action plan with a signal type of either zone info or restore with zone info. Add-on templates also support template chaining. The clients Signal Interpreter is not applied to the Add-on template. Add-on Templates may also be used to assist the setup of dual monitoring clients.
^*Examples include the Permaconn and IR Multipath systems where an extra IP/GPRS communicator module is attached to a standard dialler alarm panel. In both of these systems the communicator module has its own set of event types and zones independent of the alarm panel.

Panel Details

Please Note: panel details can also be referenced from Base account (Read Partitioned Clients for more information).

Extra Info

This is a free form area where you can insert any additional information about the client.

Caller ID Numbers

You can specify the Caller ID numbers belonging to the site under the Caller ID Numbers section. If Check Caller ID is enabled, Patriot will check the caller ID number for all signals coming from the panel. If an unknown caller ID is received, Patriot will generate an alarm indicating a caller ID mismatch. It is also possible to add more than one caller ID for the site.

Please Note: The Caller ID is also checked against the sites Business Phone Number and the Panel Dialler Phone Number. If matched successfully, the signal is granted with correct Caller ID logging.