Identicom

Telephony Setup

Identicom requires Telephony to be setup to record the phone call from the Identicom unit. There are existing Identicom dialplans that can be supplied.

Play RecordingsWhen responding to activations for Identicom clients, a Play Recordings button will display to allow access to these recordings.

To make this happen, the Identicom client must be configured with a panel type which has the special option of Telephony Recordings. There must also be a recent recording logged against this client.

Panel Setup

Identicom Panel Setup

SMS Setup

Identicom units can also send SMS messages along with the recorded voice messages.

To receive these SMS you must setup the standard GSM task and set the Received Message Type to option to Identicom (was Triex in 5.2).

If you are setting up new Identicom installation make sure that the Log To Device Ref. No. checkbox is checked. When this option is checked Identicom SMS are logged to against the client with a Device Reference No. on the maintenance tab matching the received message caller ID no. Unchecking this option causes the GSM task to revert to the legacy behaviour which was to log Identicom signals directly against the caller ID no.*

Identicom should be set as the received message type
GSM task Recv. Message Type set to Identicom.

*The GSM task will also fallback to this legacy behavior if no client with a matching Device Reference No. is found.

The GSM task will now match all received SMS messages against the following table of standard Identicom SMS phrases:

Phrase Alt. Phrase Patriot Event Type
Red Alert 64008
PAEmergency 64009
MAMan Man Down Alert 64010
Amber Alert 64011
Welfare Check 64012
On Charge Charger Connected 64013
Off Charge Charger Disconnected 64014
Low Battery 64015
Battery Voltage Status: Signal ## Voltage #.##V Temperature ##.#C 64016
Amber Alert Extended ## minutes 64017
Temperature Above ## Temp Rising Above ## 64018
Temperature Below ## 64019
Temperature Normal 64020
Chaperone Alert 64021
Chaperone Alert Cancelled 64022

You can download the standard event type template for Identicom, which includes the types listed above, from Receivers & Format Templates.

If one of the exact phrases above is contained anywhere in the message, an Identicom signal will be logged against a client with a device reference no. matching the caller ID of the SMS message. The signal will have a type number as listed above. The full SMS message will be logged in the signal description.

If any SMS messages are received which don't match any of the standard phrases they will be logged as per normal received SMS messages; ie. they will be logged against the selected GSM task system template, with the standard received message type number. The message and phone number will be contained in the raw data of this signal.