Client notes are designed to display prominently - they are typically the first client information that is viewed by an operator upon opening a client record. This is because client notes will often contain important information, often of a temporary nature, that should be considered before beginning a client alarm response.
Client reminders are a tool for operators to schedule a follow up, at a particular date and time (which may be repeating), on any matter relating to a client. Note that there is some overlap between Patriot's client reminder function and the activation sleep function and also with the client work order functionality - which function operators chose in each case is left to the monitoring supervisor to decide according to their individual business requirements.
Free format temporary & permanent notes can be entered for any client. The note control area is at the top right of the client window. Notes can be added which are visible for all areas of a partitioned client or a single area.
If a client has no current notes entered the note control will be cream and the note count will display zero.
If notes exist for the open client the note control will be orange and the number of notes will be displayed. If you have the Always Popup Client Note system wide setting enabled the note controls will automatically expand when opening a client which has note(s) entered.
To add a new client note:
Open the client for whom you wish to leave a new note.
Click the expand (∨) button on the left of note control section at the top right of the client window. The note field will expand.
Click the insert (+) button to insert a new note. Enter an optional note title or directly type the note into the main lined section to auto-fill the title. The note control's colour will change to orange to indicate that a note is present.
Press the save button to save your new note and click the contract button (∧) or the close (X) button in the top left corner of the note to collapse the note viewer.
Press the up arrow button to move the selected client note up one place in the client note display order.
Press the down arrow button to move the selected client note down one place in the client note display order.
Press the save button to save your changes to the client note display order.
Press the delete button to permanently remove a client note.
To permanently log a note against a client click the insert (+) button on the top right of a client window (to the left of the client note control)
This opens the Log note window. In this window you may enter a short note into the description field and a longer note into the Extra notes fields. After pressing the Save button the note will be date stamped and a signal will be created against this client of type 65,024. The text you entered in the description field will be displayed in the description field of the signal, the text you entered in the extra notes will be held in the memo of the signal.
Logged notes are often used for recording phone conversions, since they are time/date stamped.
You may also create a reminder by pressing the Reminder button located on the left of the client area with the Area and Remote buttons.
Note: no signal will be generated when the Save button is pressed - the first signal will be generated after the specified time period first elapses.
Pressing Save will activate the new Client Reminder, and it will become viewable on the View Reminders tab (see below).
It is possible to view all pending Client Reminders from the same pop-window. This is done by selecting the View Reminders tab at the top of the Client Reminders window. The View Reminders tab includes a function button at bottom left for deleting reminders.
Note: Only Client Reminders (Patriot Type No. 65204) will be visible in this list. Alarm Reminders (No Signal Received etc.) are not displayed from the Client Reminders pop-up window.
The View Reminders tab lets you review any existing client reminders