Contact Tab

Use the Tab key on the keyboard to move through the fields on each tab, or place the cursor in the field where you want to insert data.

Contact Tab for a client

The Contact tab appears by default when you select a client. Pressing the Tab key will move you from one field to another, and this is where you will enter the following:

• An alpha numeric client number (this should match up with the client ID sent from the alarm panel). This can be alphanumeric characters, up to 16 characters long.

• The area (group, partition) number. This area number must correlate with the area number received from the panel. Base clients will not display the area number, and instead show a base account icon. See the Area Code section in the Event Types Tab document, and the Partitioned Clients document, for more information.

• The client alias (the name by which the client may be referred to over the radio to prevent identification by external persons).

• The external reference number (A Read Only, unique number for this site, generated by the system when the site is inserted. This number appears on all external data sent from the monitoring station, i.e. paging, text, or Email messages).

• The client's name.

• Business (during work hours) telephone number. You can use the Auto Dial buttons to quickly dial a person’s number. See Phone Dialer.

• Fax number, mobile phone number and pager number. See Phone Dialer.

• The client’s location. A good description is important to assist patrols and emergency services responding to activations.

• Postal address and email address. To set up a City/Country or any other selector field - click the empty button. A Pop up window will appear. Double click to select an existing item from the list or click the Add button to enter a new item. Click Save to add it to the list. Once added, items can be used for all clients. These can be preconfigured as option by using the Maintenance > general > cities option from the main menu.

  

  City, State, and Country can be selected from a popup list.

Passwords

OK password: used if everything is OK at the premises.

Hold up password: used if the premises is currently being robbed.

Enable Password Verification: check if the clients OK or Hold up password has been verified when opening an activation.

Keys

Keys held: Used to indicate whether or not keys to the site are held by your monitoring company.

Pad/Switch/Other: Used to indicate what kind of panel interface is at the site.

Related Pages

• Basic Client Maintenance
• Template Maintenance
• Ghost Alarms
• Partitioned Clients
• Event Types