Work Orders
Work Orders can be accessed via the "Work Orders" tab in the Client window, or alternatively, selecting Work Orders from Maintenance menu -> Clients -> Work Orders opens the Work Orders window with all the outstanding work orders and their detail displayed.
The detail of work orders can be found here. To add a new work order, click the Insert button, select a Work Due By date for when this work order should be complete(The default Work Due By days can be changed in System Settings -> General Client Settings -> Work Orders Settings.) , select a To Be Billed date for when this work order should be billed(The default Billing Due days can be changed in System Settings -> General Client Settings -> Work Orders Settings). In the details section, enter a Description of the work required. To print the client Work Order Report select client Reporting tab and use corresponding button.
All Areas - display work order in all areas of the client, instead of just the current area
Search - Search work orders matching the selected filter,
including the work order's status, ownership, priority, category, docket number,
reference number, dispatch status or billing status.
Dispatch Time - The time that the dispatch has been sent to the assigned user. It set automatically after the dispatch button has been clicked. After that, the dispatch time can be changed manually.
Test
Mode - Display a list of test modes linked to this work order.
Report - Print, preview or email the new work order.
The Dispatch Time will not be updated.
Dispatch - Send the new work order to the assigned user
via email. The Dispatch Time will be updated.
In Progress/Accepted/Complete/Cancelled - Select if the current work order is "In Progress", "Accepted", "Complete" or "Cancelled". Note: After a work order is set to "complete", the work order will be removed from the list of work orders on the left. To access it again, select "all" in the search function and click "search", this will display all work orders
Internal Notes - Notes that will only displayed to the operators and will not be sent to the assigned user.
Work Order Notes - Notes that will be displayed to the operators as well as to the assigned user.
A work order billing run can be generated to produce invoices for chargeable work orders. This is covered by the billing support module. One off charges that need to be applied to a client are best handled by inserting a work order and assigning a charge to the work order.
Billing fields available on a work order include:
Customer - Billing Customer who will be invoiced for this work order.
Charge State - The review state of the work order. Can be used to allow manual review of work orders before they are invoiced. The 'Default Work Order Charge State' option in System Wide Settings sets the default status for new work orders.
Invoices - A list of existing invoices for this work order. Selecting an invoice will show the invoice details in Batch Runs
Charges - Charges can be assigned to a work order under Selected Charges by using Add and Insert buttons. Double click on assigned charges to set Amount, Units and Description. Charges can be configured through Master Charges.
A default internal notes can be set up in Setup tab. The default internal notes will append to the Internal Notes field in the Work Order tab. With default internal notes set up, Patriot still allows the operator to modify the internal notes manually.
Work Orders can also be raised from the Activation Report Window when attending to an alarm, by clicking the 
icon. By ticking Alarm Description, Signal
Details and Operator Notes, those
information will be added to the work order's "Description" field.
Work Orders can be linked to Test Modes. When you complete a Work Order linked with test modes you will have a chance to remove the linked test modes.
You can create, view, modify or delete linked test modes by clicking on the Test Mode button. It will pop out a form similar with standard test mode form. The operations on this form is the same with the standard Test Modes form in Test Tab.
When you complete a Work Order with outstanding test modes linked, you will be asked to remove all the linked test modes or keep them.
Technician's (or other types of users) can respond to their assigned work orders remotely through a web browser or the Plink app.
Requirements
(Main program->Maintenance Menu->Clients Menu->Work Orders->Work Order Response)
ICA Work Order Response Page
