GSM Troubleshooting

Modem Won't Initialize or Can't Send/Receive Messages?

Make sure you have a SIM card in your GSM Modem

Make sure the SIM card is active and capable of sending SMS messages. Put the SIM card into a mobile phone, and attempt to send a SMS message

If you are using a SAMBA modem, make sure you have installed the drivers from the CD, on the computer running the GSM task. Ensure virtual com port does not conflict with an existing serial device in windows device manager and check against patriot task settings (if applicable)

Modem not connected correctly, check the physical connections from your modem to the computer. Check that the power light is showing on the modem.

Using the wrong COM port, make sure that the Comm port you have specified in the GSM task, is the correct comm port you have connected to the modem. Use a program like Hyper terminal to verify this

Low signal strength. You can view the signal strength of the modem by viewing the diagnostics window of the task. Try moving the aerial to a different location to see if you can get better signal strength. Modems with an external aerial are much easier to get working in an area with poor signal strength.

Incorrect SMSC number. Double check you have the correct SMSC number for your service provider entered into the Init Parameters task setting. You can find the number for your service provider by doing an internet search on SMSC number [your country or name of your GSM service provider].

Sierra Wireless FXT009 Modems

These modems require USB drivers, see GSM Modem.

The Sierra Wireless FX100 and FXT009 have a SIM card lock switch which must be closed before it will read your SIM card.



SIM lock switch in the open position.	SIM lock switch in the operational closed position.

Huawei USB 3G Modems

Note: These modems are no longer our recommended GSM modem. Is is recommended to replace them with a Sierra Wireless FXT009 modem.

Low cost Huawei GSM Modems can be set configured to accept AT modem commands via a COM port interface making them suitable for use with the Patriot GSM Task. These modems have an

Requirements:

Patriot 6 build 271011 or later but Patriot 5.1 and 5.2 tasks will also be compatible.
The setup steps below are for Windows 7 but should be equally applicable to Windows Vista and Windows XP.
Virtualisation software ESXi (VMWare) is known to have compatibility issues with these devices.

The modem comes with an auto-installer which will setup two virtual COM ports. These will be labelled in Windows Device Manager as follows: 3G Application Interface and3G PC UI Interface. It is the 3G PC UI Interface COM port that must be configured in the Patriot GSM task settings.

+CME Error list

0 phone failure

1 no connection to phone

2 phone-adapter link reserved

3 Operation not allowed

4 Operation not supported

5 PH-SIM PIN required

6 PH-FSIM PIN required

7 PH-FSIM PUK required

10 SIM not inserted

11 SIM PIN required

12 SIM PUK required

13 SIM failure

14 SIM busy

15 SIM wrong

16 Incorrect password

17 SIM PIN2 required

18 SIM PUK2 required

20 Memory full

21 invalid index

22 not found

23 Memory failure

24 text string too long

25 invalid characters in text string

26 dial string too long

27 invalid characters in dial string

30 no network service

31 Network timeout

32 Network not allowed emergency calls only

40 Network personalization PIN required

41 Network personalization PUK required

42 Network subset personalization PIN required

43 Network subset personalization PUK required

44 service provider personalization PIN required

45 service provider personalization PUK required

46 Corporate personalization PIN required

47 Corporate personalization PUK required

48 PH-SIM PUK required

100 Unknown

256 Operation temporary not allowed

257 call barred

258 phone is busy

259 user abort

260 invalid dial string

261 ss not executed

262 SIM blocked

+CMS ERRORS.

1 Unassigned (unallocated) number

8 Operator determined barring

10 Call barred

21 Short message transfer rejected

27 Destination out of service

28 Unidentified subscriber, ie sending to an invalid mobile phone number

29 Facility rejected

30 Unknown subscriber

38 Network out of order

41 Temporary failure

42 Congestion

47 Resources unavailable, unspecified

50 Requested facility not subscribed

69 Requested facility not implemented

81 Invalid short message transfer reference value

95 Invalid message, unspecified

96 Invalid mandatory information

97 Message type non-existent or not implemented

98 Message not compatible with short message protocol state

99 Information element non-existent or not implemented

111 Protocol error, unspecified

127 Interworking, unspecified

128 Telematic interworking not supported

129 Short message Type 0 not supported

130 Cannot replace short message

143 Unspecified TP-PID error

144 Data coding scheme (alphabet) not supported

145 Message class not supported

159 Unspecified TP-DCS error

160 Command cannot be actioned

161 Command unsupported

175 Unspecified TP-Command error

176 TPDU not supported

192 SC busy

193 No SC subscription

194 SC system failure

195 Invalid SME address

196 Destination SME barred

197 SM Rejected-Duplicate SM

198 TP-VPF not supported

199 TP-VP not supported

208 D0 SIM SMS storage full

209 No SMS storage capability in SIM

210 Error in MS

211 Memory Capacity Exceeded

212 SIM Application Toolkit Busy

331 No Network Service Available

514, Network failure caused by congestion, incorrect message or invalid phone number (most likely

515, Means modem was busy doing init or sending another message

Default global number explanation

A default global number is a mobile number that is used as a default globally throughout Patriot. When Always Use This Number is chosen, all text messages will be sent to the mobile phone with that number, unless a different mobile number is specified when text message is being manually sent out. The default global number can be used to text message one person all the time or not at all, or when there are no other users to be text messaged.

Custom messaging settings.

In the Tasks Settings, there is a check box called Default Message Detail. Uncheck this box to customise the information to be sent.