The FE900 Listen In module is required to use this feature. Patriot communicates with the FE900 using the standard Ademco Receiver Task.
The FE900 alarm receiver supports listen in functionality from certain supported alarm panels. When one of these alarm panels reports a listen in type alarm, the receiver will hold onto the call for a predetermined time period. When the operator responds to the alarm, they can manually or automatically request the call is transferred to their extension, so they can listen into the call.
The FE900 may require some configuration, which is beyond the scope of this document.
To transfer the call to the operator, the FE900 performs a blind transfer of the call. The command to perform this blind transfer can be adjusted from the default by changing the settings in System -> System settings -> System Wide Settings -> Misc Settings. The Listen In section contains a pre and post setting for the command. The default value is [!05,], excluding the []. This should only be changed after consultation with Patriot personal.
Each workstation must have the extension they wish to transfer the call to, setup in System -> System settings -> Workstation Settings. The Listen In section contains the entry box for the Operator Extension.
For Patriot to know that a particular alarm is a listen in type alarm, the action plan used for the alarm, must have its special option set to either Listen In Signal, or Listen In Signal (Auto Transfer). If either of these are set, when the operator responds to the alarm, the transfer and hangup buttons will appear on the activation response window. If the Listen In Signal (Auto Transfer) special option is used, the command to transfer the call will be issued as soon as the operator opens the activation.
Each client must have the Fe900 Listen-In Special Option selected in the panel, this is to be configured in the Client Maintenance -> Panel Type -> Special Option.
The call is transferred to the operator by simply pressing on the transfer button, or by just opening the activation, if Listen In Signal (Auto Transfer) special option is used.
The operator can also manually hangup the call by pressing the Hang up button.
Sometimes, an alarm comes to the receiver with listen-in enabled, but in Patriot it doesn't generate an alarm (e.g. a test). However the receiver holds on to the line until the timeout period of 2 minutes has elapsed.
To make it easy for operators to clear this specific line, go into Maintenance -> General -> Remote Controls, and create a Remote Control with the type 65101.
For "Applies To", select "All Clients".
Now when you click the remote control button, there will be the option to hang up the line. You will need to select the correct task and Line number, and click the hang up button.
All diagnostic information to trouble shoot a problem can be viewed by looking at the Ademco Receiver task diagnostics window. This will display the listen in information received from the FE900, and the commands issued back to the FE900.