It is possible to require an acknowledgement from response personnel for particular Action Plans (see Response Plans).
If the Acknowledge Required check box is enabled, the system will wait the specified Acknowledge Wait Time for the response personnel. If receipt of the message is not acknowledged within that time, it will resend the message again. After the specified number of attempts being made with no acknowledgments received the software will produce a text messaging failure signal with event type of 65006. This means that even though the person(s) the message is destined for, may actually receive it, the fact it has not been acknowledged will generate a failure signal which may in turn trigger other tasks/events.
To acknowledge receipt of the signal the sequence is:
PMAA####
Where
PM – Patriot Message
AA – Acknowledge
# - Is the signal number sent to the phone by the program e.g. if the signal number were 0103 the guard would send a return message of "PMAA0103".
To send a signal to indicate that the guard is OK the sequence is:
PMGDCCCC
Where
PM – Patriot Message
GD – Good
CCCC – Client ID that has been set for the guard
E.g. if the guard is client number 8888 the sequence is "PMGD8888".
To send a signal to indicate that the guard is in distress the sequence is:
PMPACCCCTTT
Where
PM – Patriot Message
PA – Panic
CCCC – Client ID set for the guard
TTT – Contact ID Signal Type e.g.121 (panic)
E.g. "PMPA8888121"
Note that signal type logged is 121 regardless what’s specified for TTT in the message. Message type TTT must not be omitted as message length must be of length 11.
To send a general alarm message the sequence is:
PMGACCCCTTT
Where
PM – Patriot Message
GA – General Alarm
CCCC – Client ID set for the guard
TTT – Contact ID signal type e.g.140
E.g."PMGA8888140"
Signal logged for type specified in TTT.