Trusty Storage is a self-storage facility, with no staff on-site. The owners live out of town and therefore require a patrol response for any burglary alarms detected. This overrides the typical behaviours for buglaries, to contact the site and keyholders first, then escalate to patrols or police if required.
To accomplish this, we will override the response plan at the client level. Response plan overrides at the client level take prority over any other response plans selected, e.g. at the global or dealer level. This option is best used for invididual requirements that should not affect any other clients.
First we need to create a response plan that only includes the patrols. An appropriate response plan may already exist, but you can follow these steps if it doesn't.
The Patrols response plan.
Next we need to override the response plan for burglary on the required client.
The existing response shows the site as well as the keyholders and patrols.
Once overridden, the response correctly shows just the patrol contact.